Privacy

This notice explains what personal data we collect, why we use it, and your rights under UK GDPR.

Who we are

AnswerGuests is a review-reply service operated from the United Kingdom. For privacy questions, email hello@answerguests.com.

What we collect

If you ask for sample replies, we store the venue name, a listing link if you give us one, your email address, and the time of your request. If you use the login link, we also store the email you entered so we can send that link and keep you signed in.

If you become a customer, we also keep the details needed to write and post replies: listing links, public review text, your notes on how you like to sound, and any access you grant us as a user on a review platform. We do not ask for your passwords.

Why we use it

We use this data to provide the service you asked for, including the 2-day or 6-reply trial, and to reply to you. The legal bases are taking steps to enter a contract, performing a contract, and our legitimate interest in running and improving the service.

AI

Draft replies may be prepared with AI tools, then reviewed before we send them to you or post them. We do not use your guests' reviews to train a model we control. We cannot speak for every vendor's training policy, and we will tell you which tools we use if you ask.

Who we share it with

We do not sell your data. We use hosting and, when email is set up, email providers to run the site and contact you. We only post a reply on a platform when you have asked us to and, where the platform requires it, given written approval. Google requires that written approval before we reply for you.

How long we keep it

Sample-reply requests are kept for up to 12 months if you do not become a customer, or until you ask us to delete them. Customer records are kept for the life of the service, and for a short period afterwards where we need them for invoices or the law.

Your rights

You can ask for a copy of your data, a correction, deletion, restriction, objection, or to take it elsewhere. Email hello@answerguests.com. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cancellation and access

If you cancel, we stop posting and remove our access to your listings within 7 business days.

Cookies

This site only uses cookies that are needed to run the form and host the pages, if any are set by our hosting provider. We do not use advertising cookies.

Last updated 12 November 2026.