Terms

These terms cover the AnswerGuests review-reply service. By asking us to write or post replies, you agree to them.

The service

We write review replies for hospitality venues, either as drafts you paste yourself or as a done-for-you service. The first 2 days, or the first 6 replies you approve or copy, are a trial, with no card required, whichever comes first. Paid plans are priced per venue, per month: Drafts £19, Done-for-you £39, and Hotel £69.

Fair use

Done-for-you and Hotel plans include unlimited reviews. If a venue averages more than about 300 reviews a month, we may get in touch to agree a custom plan.

Your authority

You must be authorised to act for the venue. Where a platform requires the owner's written approval before a third party can reply (Google does) you give us that approval before we post on your behalf.

How we work

On Done-for-you and Hotel plans, we aim to reply within 24 hours. Reviews of 1-3 stars wait for your approval first. We do not promise any change in ratings or rankings.

Replies are drafted with AI in a voice you approve, then checked. You are responsible for approving negative-review drafts and for the accuracy of any facts you give us. We will not offer refunds or compensation in a public reply, or guess who wrote a review.

Platforms

We reply on Google, Tripadvisor and Trustpilot, and on OpenTable and SevenRooms where the platform allows a venue to reply. Booking.com is included on the Hotel plan. We are not affiliated with or endorsed by those companies, and their own terms still apply.

Cancellation

You can cancel at any time. After you cancel, we stop posting and remove our access to your listings within 7 business days.

Liability

As far as the law allows, our liability is limited to the fees you paid us in the previous three months. Nothing in these terms excludes liability for fraud, or for death or personal injury caused by negligence.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Questions: hello@answerguests.com.

Last updated 12 November 2026.